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CUSTOMER SERVICE REPRESENTATIVE(Sales)

Sandy Lin 15/F,TOWER2 ,BRIGHT CHINA,BUILDING1,BEIJING.

EXPERIENCE1989-Present OXBRIDGE,INC.

• Interface with merchandising personnel,at all levels,and provide technical information on company products and services.
• Interact with customers,providing advice in the selection of products.Monitor production to ensure realization of customer specifications.
• Collaborate with contracting merchandisers for contract negotiation on supplies.Conduct extensive materials costing processes.
• Coordinate delivery schedules and monitor delivery personnel.
• Organize promotional demonstration activities for home and Hew York marketing office.
• Respond to and resolve customer complaints.
• Manage office operations and produce correspondence.
• Control stock and conduct purchasing procedures.
• Assist sales department in establishing client base/sales territories.

SUMMARY OF QUALIFICATIONS

• Demonstrated ability in the provision of sales support services.Includes establishment of the client base,extensive customer servicing,telemarketing,cold calling and sales territory development.
• Consistently met/exceeded sales goals and instituted sales programs;sales increased from $8 to $25 million.
• Thorough knowledge of management production;assure timely and accurate presentation of goods;adept at coordinating delivery processes,organization of delivery schedules and monitoring delivery personnel.
• Extensive experience in facilitating operational procedures,Respond to customer complaints;resolve problem elements;interact with credit department to ascertain customer account status.Handle sourcing of vendors,contract negotiation,purchasing,correspondence,account adjustments and inventory control.
• Exceptional communication/interpersonal and organizational skills.

Notice

• Background summary accentuates candidate's acquired professional skills and impressive track record.
• Listing relevant courses adds weight to candidate's educational credentials.

EDUCATION1993-Present PROPHET JUNIOR COLLEGEAssociate Degree ProgramComputer Operations Program:Lotus 1-2-3,Database III,Typing,Word-processing(Multimate),Business Math,Speech Communication,Introduction to Computers and English Composition.

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